Refunds and Returns Policy
Last Updated: October 10, 2023
Welcome to HandynShop.com (referred to as “we,” “our,” or “us”). We strive to provide you with high-quality blue light blocking glasses. However, if you are not entirely satisfied with your purchase, we are here to help. Please read this policy carefully to understand your options for returns and refunds.
1. Return Eligibility
1.1. Product Condition: To be eligible for a return, your blue light blocking glasses must be unused and in the same condition as when you received them, including the original packaging.
1.2. Timeframe: You have 30 calendar days from the date of purchase to initiate a return.
2. How to Initiate a Return
2.1. Contact Us: To initiate a return, please contact our customer support team at fly@handynshop.com within the 30-day return window. Provide your order number and a detailed reason for the return.
2.2. Return Authorization: After receiving your request, we will provide you with instructions on how to return the product, including the return address.
3. Return Shipping
3.1. Costs: You are responsible for covering the return shipping costs unless the return is due to a product defect or an error on our part.
3.2. Packaging: Ensure that the returned product is securely packaged to prevent damage during transit.
4. Refund Process
4.1. Inspection: Once we receive your returned product, it will be inspected to verify its condition.
4.2. Refund Approval: If the product meets the return eligibility criteria, we will approve your refund.
4.3. Refund Method: Refunds will be issued to the original payment method used for the purchase.
5. Timeframe for Refunds
5.1. Processing Time: Refunds will be processed within [X] business days after we receive and inspect the returned product.
5.2. Credit Card: It may take additional time for the refund to reflect in your credit card statement, depending on your bank or card issuer.
6. Non-Refundable Items
6.1. Gift Cards: Gift cards are non-refundable and cannot be returned.
7. Exchanges
7.1. Defective Products: If you receive a defective product, please contact us immediately. We will arrange for an exchange or issue a refund.
8. Contact Us
If you have any questions or need assistance with your return or refund, please contact our customer support team at:
- Email: fly@handynshop.com
- Address: 805 Byeollae-dong, Namyangju-si, Gyeonggi-do, Republic of Korea.
We are here to provide you with excellent customer service and ensure a smooth return and refund process.